Thursday, March 11, 2010

Office Setup - Self Audit



Try viewing your role from the other side of the desk sometime. Seriously - get up and move, and sit on the other side of your desk. When you get there try asking yourself some of these questions -


  • What is the customer seeing?
  • What would you change about what you do in your role?
  • What things would you consider to be important and need focusing on?
  • What things would you see as being not important and could therefore be put aside?
  • What does your workspace look like to someone that isn't you?
  • Is your workspace inviting? Is it boring or offensive? Does it tell a story about you?
  • What will a customer say when they walk away after spending some time on the other side of the desk?

Here are a few tips that I use in my office -

  • Have chairs for guests to sit in. No one should be made to stand up.
  • Have your computer screen off to the side of your workspace so that when someone sits down you can establish a clear communication channel with them.
  • If you have a flat desk - keep as little amount of stuff on it as is practically possible or be ready to move it!
  • If you have a desk with a frontage - stand up when a customer comes to see you.
  • Have plants in your office and on your desk that are easy to care for yet provide something appealing to look at.

Dilbert.com

2 comments:

  1. Nice post Jonathan! Definitely some food for thought there.

    You can often forget your desk plays a part in the perception of you to others, beyond general tidiness.

    ReplyDelete

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