Telecom New Zealand has been having a real hard time recently. They engaged a new project and product offering. Telecom installed an entire new network, called XT, with high speed capability across the country.
The system was buzzing along fine for a few months and then the unthinkable happened - the network failed!
Not necessarily. Like the Toyota hearings being held in the Senate earlier in the year management may not have actually been at fault!
If I were the CEO of Telecom or Toyota here's what I would endeavor to do -