One key task of a manager is to figure what is important in their role. There are few set ratings or 'star-system' for measurement (unless you have these as KPI's). However I think we can create categories that define broad aspects of our work. Those catagories look a little something like this -
- People - internal. I value internal people higher than externals. Many would disagree but as a manager I believe we should be coaching/working with/empowering our people first so then they can go and serve the external people.
- People - external. External persons are not just customers but any person who is not in your department, office or area of influence. People are the most crucial aspect of a managers role. get the people part of things right and you are well on your way to success.
- Compliance - internal. Sticking to the rules and ensuring that the requirements of the organisation are met. Creating budgets that balance, updating project management reports, customer interaction reports. They are all important.
- Compliance - external.
- Any tasks not already covered above.
There are very few unimportant jobs in an organisation. What defines a task as being important or not is the emphasis you place on it.