Thursday, April 22, 2010

Communication Lessons - Change

Change is never easy and it takes alot of talk and discussion to get it right.

So whats the best process?  My personal feeling is that you should follow a similar communication plan lke this -

The managers top priority is to figure out -
  • Who will be affected?
  • How much affect will the change have?
  • How long will the change take before it impacts on each group of people?

I recommend working with a ranking system.
  • So those who are affected the most will rate a 10 c.f. the people who will be affected the least will rate a 1. 
  • Try and figure out how localised or widespread the impact may be on the different persons and departments in the organisation.
  • Then create more ratings for the amount of time it will take for the changes to start affecting people.  Again apply a scale of 1 to 10.
Now you, the manager, will have a score card that will be beginning to tell you - who, how and when.
My next recommendation is that you now start devising a communications plan for ensuring the right message gets through to all the right people at the right time.
I realise this is a very simple plan and method but I also subscribe to the philosophy of "Keep It Short and Simple".


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