Sunday, February 28, 2010

Frontline Managers

McKinsey have released yet another great piece of research on front line managers and their staffs views on them.

Head over to McKinsey to check it out here.

Here's what they found -
  • Most managers don't feel prepared for the role they are in.
  • Many managers don't receive training in leadership.
  • Most managers do receive training in technical work skills but not in people skills.
  • Many managers feel senior management don't understand what they do.

Where there any good points? You need to read between the lines to get to the points about "here's how you could do better". I largely agree with the survey results but I would be interested in thinking about - what are the solutions?

That is a question I will seek to answer over the next couple of weeks. Stay tuned as I attempt to develop strategies to help you build your own "everyday managers Swiss army knife".

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