- Know your organisation. Get a feel for what customers and stakeholders think the organisation does and also internal persons as well.
- Learn what the overall KPI's for your department are.
- Find out what departmental KPI's are directly relevant to your role.
- Establish responsibilities, delegate tasks and empower your employees to achieve the KPI's you are responsible for. Allow and coach your employees do the work.
This is the best place to start. Through understanding what you are being held accountable for - you can begin to assess your department/team/employees - and then gear up to achieve success.
In a nutshell - the middle manager exists to keep the engine finly tuned, well oiled and running.