Creating Ongoing Returns on Investment

The New Zealand tertiary education system is set up in such a way that anyone and everyone can have access to higher education.  Along with assisting people to enter the education system the Government also gift students with extra money for living and everyday expenses.

So given that the Government are investing so much time and money into the sector - they (quite rightly) expect a return on their investment.  Legislation was introduced in 2010 that says that students can access a maximum of 7 years funding assistance and that if any student fails more than 50% of their studies in a given time period they become ineligible to recieve help in the future.

The problem is that there are plenty of students who will fail their study but ought not to be penalised for having tried.  So what has happened is a shift in the thinking and approach of educators to their students.  Where previously tutors may have thought "You know what? Tough.  The student didn't come to class and so they failed.  Not my problem".

Don't get me wrong 98% of tutors take a healthy interest in their students and will often go well beyond the call of duty to assist their learners.  What is happening now is that behavior of assistance is being internalsied and reinforced by management as a central pillar of the classroom and teaching culture.

So we seek to create a culture of caring for those whom we don't see quite so often due to all sorts of circumstances.  Part time students, mums, dads, people without transport, people have been told they are dumb.

At the same time we are undergoing a "brand" review to freshen up the way we project ourselves into the community about who we are and what we do.  My sincere hope is that the two walk hand in hand.

Ultimately community and care of each other is what we are all about.  The way we look at each other within our 'four walls' is just as important as the message that we broadcast to others outside of our organisation.

What we are seeking to provide to the Government, to the students and to the community is an ongoing return on investment.  An investment that will eventually not only raise GDP, living stndards and quality of life but also instill confidence and mana in the learners.

We do this through support, through manaakitanga and through trusting in each other.

The week in review - lessons from reflection

What a week that one was!  May I never have one quite the same again please.

• Monday - submit CV.  Then submit CV again just in case the first email didn't go through.  Amazingly the first email didn't go through so sending the same email from a different address was a lifesaver. 

  Lesson - always have a plan b/plan c.

• Tuesday - Christchurch earthquake.  Members of my team had older children caught up in the drama along with project team members that I know.  A day of stress, worry and ultimately disaster for Christchurch.

  Lesson - you never know when or where a crisis may appear.  You as a manager have to lead, understand and be flexible with your team.

• Wednesday - Marketing workshop.  A very interesting session whereby the group reflcted in the marketing practices of our organisation - both good and bad.  Congratulations to Rob who somehow managed to hold the workshop together and had some very good ideas.

  Lesson - if you don't have something constructive to say, don't say anything at all.

• Thursday - head down, bum up.  Thursday was intense.  Trying to catch up on missed work due to the extended workshop of the day before.

  Lesson - meetings chew up time.  Plan ahead, delegate and avoid meetings with little reward or outcome.  Don't do meetings for the sake of doing meetings.

• Friday - customer service 101.  Two hours spent with students arranging courses for 2011.  Two more hours spent on following up students who either aren't turning up or we think will struggle in 2011.  (Time well spent indeed!)  Then to finish the week - two emails.  One apology and two good news emails.

  Lesson - time spent on people is always a valuable use of your time; and always try to end the week on a good note.  If you have had issues with a co-worker then try and fix them before you leave for the weekend.  Reinforce positive events that have happened and fix up any molehill issues before they blow out to be mountain sized issues.

I wonder what next week will hold?

Using technology realistically

via EduGeekjournal.com

While this video is centred mainly on the development of an online course there are quite a few lessons in this video that go wider.  Here is what I picked up -

• Online development isn't instant.  Rome wasn't built in a day.
• Online anything takes, time, work and practice.  Practice makes perfect.
• Have a road map or development plan and stick to it.  Cutting corners at the beginning will only mean that you will have to correct those mistakes again later.
• If you are doing something online - ask an expert for help.
• If you are going to create something - make it great!
• Just because you have done well in printed media absolutely does not mean you will have what it takes to make it in an online medium.
• Don't be overawed by others trying to use their postition as leverage to get you to give in.
• Just because it's online doesn't mean that it is going to be engaging.
• Don't mess with a female with pink or red hair!

Marketing that means something!

Many, many months ago I emailed the good people at Dilmah with a query about one of their products.  I never subscribed to any emails or newsletters.

What's great is this -

• Dilmah added me to a mailing list but haven't abused that fact.
• This email came through last night.  It is honest and sincere.

Now THAT'S what I call marketing!

 

Thinking of you Christchurch

Dust off your achievements and put them out there!

It has been 18 months to 2 years since I last sat down and updated my CV/resume.  In years gone by I tried to keep my CV current with each of the things I was doing along the way but I never felt like I had achieved anything really significant.

So I left the whole exercise to rest and gather dust.  Then I was prompted recently to sit down and write up my CV and to make it current again.  The difference between the 2009 version and the 2011 version?  Immense.

Here are the key differences -

• Accomplishments.  Achievements take time.  It's just like money - you either win the lottery all at once, or like the rest of the world, you work at it one step at a time.
• Language.  Describing the work you do the skills you bring and your abilities changes over time.  I find myself using more jargon and verbs rather than nouns and static language.  The aim is to use words that tell others that ultimately you can help them and assist them to succeed.
• Self view.  Confidence comes and goes but having a record of your achievements certainly helps.  On those days when you are struggling to get by you can pull your CV out of the drawer and remind yourself that you are actually pretty good!

I recommend that you undertake a CV writing exercise if it is only for fun.  Compare what you write and the history you have made against an old version and see what the differences are.  You may or may not find yourself applying for a new job but that is not the purpose of the exercise.

The purpose of the exercise is to remind yourself that you have value and are a valuable contributor to your team and for your employer.  If you do decide that your CV is pretty good and you are confident in yourself - why not hang it out where people can see it?

(Hint - try sites like LinkedIn and Seek)

Motivation anyone?

Ever wondered what business school looks like?

I completed my Post Graduate Diploma in Management Studies with Waikato University in 2010.  People ask me what was it like and would I recommend it.  Watch this short video and then I will give some ansers -

What was it like - exactly like the video.  There was a very diverse and wide range of people put together in one classroom and given the task of producing quality business outcomes using their knowledge and skills.

We had doctors, accountants, lawyers, people in education all the way through to retail managers.  So as you can probably tell - it was a pretty diverse group of people.  Lots of opinions, points of view and heated discussion for sure!

The best bits of our course had to be the case study discussions.  We would spend hours poring over the case studies looking for different angles and possibilities.  Always on the hunt for the right answer or a knowledge advantage over everyone else.

Working in groups certainly had it's fair share of trials and tribulations but at the same time the value added through interaction was totally invaluable.

The other best part were the tutors.  We were fortunate enough to have Jens Mueller who is a total inspiration and motivator.  Jens has diverse experience and his constant mission was to stretch the students and question the boundaries they have established in their minds.  And he did it!

I actually miss the cut and thrust of the discussions and the fabulous input of the teachers (although my wife doesn't miss me disappearing for study nights and classes on the weekends, not to mention the endless hours of essay writing and revision). 

So - yes, I do totally recommend it.  100%.

Seriously - just keep it simple!

Book review: The Management Mythbuster

I read this book at one speed - FAST!  The best way to describe this book is to use two words - common sense.  And probably this quote as well - :“Common sense is the knack of seeing things as they are, and doing things as they ought to be done.” C. E. Stowe.

What David Axson manages to do is peel away the veneer and false front of modern management trends and actually get to the heart of the matter.  What this book managed to do was to confirm both my and most likely your suspicions and thoughts on what happens in the shady world of business today.

Here is how the book plays out - each chapter is between 6 and 10 pages long.  The chapters open with a mock company and the playing out of the appropriate scenario.  The author then incorporates the management area he is looking at into the story line.  So there are real examples of how such scenarios would play out within a company.

One thing this book does lack in is positive answers.  There are plenty of examples of what not to do but few examples and explanations of what you should do.  Maybe that will be released in the sequel "The Management Makeover"? 

Yes I enjoyed the book and recommend it.  I especially recommend it to people who are new to the corridors of power and senior management and want to be able to cut through to the true heart of the matter!

The real kicker is the very end of the book  A lot like real life it is a scary proposition...